Monday, December 27, 2010

How to Turn a Bad Day into a Good One

Today started out insane but ended on a good note. 

I was at work and we were in our on the job training session, which we have for 30 minutes at the beginning of our shift and 30 minutes at the end of the shift. The meeting ran over by 15 minutes- This is the busiest day on the calendar for the Company and they were stressing the importance of attendance, adherence, and following policy and code of conduct. Lots of people across the US depended on our team today. Go Team!!

I get ready to log in to my phone so I can start taking calls, except I hear music. When I first got my headset I was picking up radio interference from a local station. Nothing major, it was really soft, barely audible Christmas music. I had my trainers listen in and they couldn't hear anything- it was all on my end. I did all the troubleshooting I could but to no avail- it was still there. No big deal, I will just deal with it and then go about my day. 

The next day the music was a little louder, but still pleasant Christmas music, so again, I just ignored it and did all my calls. 

Today though, it was 2 different radio stations and the music was blaring. Songs were overlapping (one station was playing Pink and the other was playing Jason Mraz, which sounds horrible together, fyi) and DJs were yelling, adverts were telling me to buy now, don't delay! It was impossible to hear anything on the other line. I had to log off and go out and buy a new headset. 

I spent about 10 minutes online researching *which* headset to buy- I didn't want to make the same mistake again-  and then I called the store to make sure the headset was in stock before driving out there. I got there, got the box and looked it over. Seems like it was the same one I was researching, so I made my purchase. $110.  While leaving, my stomach grumbles and I realize I am so hungry. I should stop by McDonalds and just grab a quick bite to eat- but I get in the wrong lane and its a "turn only" lane so I was forced to skip the drive thru. Accidental Victory #1

I get home and set it up with my current phone, except its the wrong type of phone. This headset needs to be corded, with a base that has the numberpad on it. I had a cordless phone with a number pad on the handset. Double fail. I made a sandwich (sliced chicken 1 oz, with fat free swiss on whole wheat) and then head out

I went to Wal-Mart and got the correct type of phone for $25.While waiting in line to purchase, I see a case of soda pop and decide I want a diet mountain dew at least. I walk over and open the case, and grabbed a bottled water by mistake. Accidental Victory #2 I finally get home again and the Company calls me asking me where I was. I told them I was having tech issues and I had already talked to Coach A and they told me to report to Room X and Payroll when I get sorted. I thought they were going to fire me then and there, because until my two week of on the job training are up, 100% attendance is mandatory. Turns out they needed more help and were calling everyone- they didn't even care. 

I finally get back on line and logged in and reported my tech issues, I'm all set up ready for calls. An hour goes by, not a single call. Others were waiting too- the call volume dropped. Thankfully. It dawns on me, I probably don't get lunch or breaks as I went from a 8.5 hour shift to a 5 hour shift. I asked my bosses, but I still get to take my lunch at the regularly scheduled time. Which turns out to be 3 minutes from the time I asked. Then I went to lunch. 

I only handled about 5 calls today, but each one of my callers was a happy individual, I had them laughing on the phone, I kept them entertained, and I was able to help each and every one of them. 

I was dreading today but it was actually a really good day despite the tech issues and the stress. I made healthy choices (albeit unconsciously) and it worked out for me in the end. 

I logged off today and realized just how lucky I am. 

3 comments:

  1. I love that everything worked out. Be well, hun.

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  2. I couldnt agree more, I do not see Pink and Jason sounding good together at all.. ;)

    BTW I totally love your progress photos!! Keep up the great work!! :)

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  3. I think your accidental victory's were subconscious. At the risk of sounding like Freud here ... it sounds to me like your inner voice reached for the bottled water and got into the wrong lane on purpose. You should hug your inner voice and thank it for being so supportive. :)

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